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PlusClub FAQs

FAQ

  • Who is eligible to register for PlusClub?

    Access to PlusClub is free for all current Woolworths Group Team Members or 25 Year Club Members, to read more on eligibility see our Terms and Conditions at https://plusclub.woolworths.com.au/terms-and-conditions/ or contact us and one of our friendly team members will assist you.

  • How do I log in/register for PlusClub?

    Log into teambenefits.woolworths.com.au and you will find PlusClub on the homepage or visit plusclub.woolworths.com.au - If you are a new member select ‘Register’ and follow the prompts.
    If you are an existing member simply select Login and fill in your member number (employee ID) and password.
    If you are an external Woolworths partner (eg. PFD Food Services, Endeavour Drinks, Quantium) please email us at plusclub@woolworths.com.au to request a link to our registration form

  • How do I contact PlusClub?

    We pride ourselves on being contactable during our hours of operation, please choose any of the following ways to contact our friendly team:
    -Visit the website:
    plusclub.woolworths.com.au 
    -Call us on 1300 796 293 (Monday to Friday 8:30am to 5:00pm AEST, excluding Public Holidays)
    -Email us: plusclub@woolworths.com.au
    -Start a live chat via the website at 
    plusclub.woolworths.com.au (Monday to Friday 8:30am to 5:00pm AEST, subject to availability) 

  • What are PlusClub’s trading hours?

    Our website is accessible 24/7 and our team is available from 8.30am until 5pm AEST, Monday to Friday excluding public holidays.

  • Where do I find the privacy policy?

    Visit https://www.woolworthsgroup.com.au/page/privacy-policy for more information on our privacy policy.

  • How do I update my details with PlusClub?

    Please contact PlusClub and one of our friendly team will be happy to update your details for you.

  • Can my family and friends use the products that I purchase online at PlusClub?

    Yes, in most cases the offers are transferable to your family and friends, however, please check the terms and conditions of the offer before finalising your order. Some offers that direct you to an external partners website may be exclusive to team members only. For confirmation please contact us and we will assist you.

  • How do I unsubscribe from PlusClub or cancel my access?

    Please contact PlusClub

  • e-Voucher Delivery & Non Refundable Policy

    Once purchased, e-Vouchers will be delivered to your nominated email address and also to your My Account - eTicket/Coupons tab in your account. (Please note if you have your @stores email as your account email your e-Vouchers will only be available in your My Account - eTicket/Coupons tab in your account). They can be viewed on your mobile or printed if required for presentation at the venue. Please allow up to 10 minutes for the tickets to be delivered to your email or to show in your My Account - eTicket/Coupons tab on our website - however, please choose carefully as all e-Voucher purchases are non-refundable.

  • I’m a Woolworths Group Team Member in New Zealand/Hong Kong can I be a member of PlusClub?

    We would love to be able to say yes to this question, however currently you must be an Australian Team Member to access PlusClub.

  • What happens if I leave Woolworths Group Employment?

    In most cases this means your eligibility will cease, however this may depend on your status at the time of finishing your employment. Please contact us and one of our friendly team will assist you.

  • Country:
  • Universal